Shipping & Returns

At The Captain's Hat, we're committed to ensuring your satisfaction with every purchase. If you're not entirely pleased with your order, you may return it within 30 days of delivery for a full refund or exchange. To qualify for a return, the item must be in its original condition, unused, and in its original packaging. Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer, unless the return is due to a defect or error on our part. To begin the return process, please contact our dedicated customer service team at [contact email/phone number]. We aim to process refunds promptly upon receipt of returned items. Your happiness with our products is paramount, and we're here to assist you at every turn.